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ProZ.com outsourcing CPN members at 0.06€/w (Staff: ProZ.com is not an outsourcer, but a platform)
Thread poster: Neil Ashby
Lincoln Hui
Lincoln Hui  Identity Verified
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@Samuel Dec 30, 2013

Samuel Murray wrote:

Well, since the API is set to search the directory, I wonder if the agency's use of the API filters out translators whose profile pages state that their rates are higher than EUR 0.06. Perhaps a ProZ.com staff member can answer that question for us.

Please see the faq ( http://www.proz.com/faq/163672#163672 ), which says:

[Declaring your rates (even if you choose to keep them private) will help prevent client contact from those seeking translation services below your rates, for example.]

[Edited at 2013-12-30 17:18 GMT]


 
Tom in London
Tom in London
United Kingdom
Local time: 08:25
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Italian to English
' Dec 30, 2013

Neil Ashby, PhD in Chemistry wrote:

.....- BY THE TRANSLATOR'S AND TRULY FOR THE TRANSLATOR'S


But not into English, I hope....


 
Samuel Murray
Samuel Murray  Identity Verified
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@Lincoln Dec 30, 2013

Lincoln Hui wrote:
Samuel Murray wrote:
Well, since the API is set to search the directory, I wonder if the agency's use of the API filters out translators whose profile pages state that their rates are higher than EUR 0.06. Perhaps a ProZ.com staff member can answer that question for us.

Please see the faq ( http://www.proz.com/faq/163672#163672 ), which says...


The FAQ question you quote does not answer my question. Yes, setting your rate in your profile *enables* clients to filter you out of their search results *if* they specify a rate that is lower than your minimum rate, but that doesn't mean that agencies who use the API actually do that or are required to do that. If the agency that uses the API doesn't specify a minimum rate in its search parameters, then the API will return results with translators whose rates are much higher.


 
Samuel Murray
Samuel Murray  Identity Verified
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@Neil Dec 30, 2013

Samuel Murray wrote:
Neil Ashby, PhD in Chemistry wrote:
Please see the excellent discussion in Linkedin...

The discussion is only visible to LinkedIn members who are also members of the group where this discussion was posted. I have no idea what the agency's name is that you're referring to.

Actually, thanks to the fact that Michal Fabian's most recent post has not yet been hidden at the time that I saw it, I now know which agency you're referring to.

For those who don't know, the offending wording on the web site's home page is:

[Agency] offers you quality translation and proofreading performed by professional and verified translators, translating exclusively towards their mother tongue. Quick and easy thanks to it's intuitive platform, [agency] is able to handle large flows of translations with the ability to integrate our solution via API to your system. Single price: 0,06 € / word into more than 38 languages.

And on the customer registration section's first page, it says:

Human translation...
With [agency] your translation projects are carried out by professionals worldwide.
...certified
[Agency] works with professionals in the ProZ.com Network. All our translators are certified, experimented and verified.
...and localized
All translators employed by us are highly qualified and work exclusively into their native language and therefore translate cultural expressions used in their own country. Your work will be translated in the mother tongue and give the reader a clearer understanding - "Go global, think local!"


(followed by a ProZ.com logo and a CPN logo.)

I don't see anything that would warrant the reaction you had in your original post, so I suspect your gripe is not with the API but with the fact that the agency offers low rates and claim that they use ProZ.com CPN translators. The API itself is not at fault here.

I tested their system a bit but I was unable to get to the screen where my text is assigned to actual translators (or where the ProZ.com directory is actually searched), because their system requires customers to pay in advance.


 
Neil Ashby
Neil Ashby
Spain
Local time: 09:25
Spanish to English
+ ...
TOPIC STARTER
Exactly, Samuel, why I won't be continuing my membership! Dec 30, 2013

Samuel Murray wrote:

Neil Ashby, PhD in Chemistry wrote:
Are you aware [of this?]
An interface ("API" or Application programming interface) is being developed which allows clients to search for and contact ProZ.com members for paid work from their own translation platforms.
http://www.proz.com/faq/163672


No, I was not aware of it, but I see nothing wrong with it. I do believe that the opt-out procedure should be more visible (you gave the link, but I have no idea how I would otherwise get to that page). The API enables clients to search the ProZ.com directory via their own systems and to contact translators directly. No information is shared with those clients that isn't already visible in the public view of your profile page. It can only benefit translators.

Please see the excellent discussion in Linkedin...


The discussion is only visible to LinkedIn members who are also members of the group where this discussion was posted. I have no idea what the agency's name is that you're referring to.

Agencies such as a certain agency in France (it is actually a 'translation broker') ... are using this API to advertise CPN services at 0.06€ / word (customer's end price) for all language pairs.


Well, since the API is set to search the directory, I wonder if the agency's use of the API filters out translators whose profile pages state that their rates are higher than EUR 0.06. Perhaps a ProZ.com staff member can answer that question for us.

...if you are a CPN member you may appear in the database of [that agency].


If I understand the API correctly, your details aren't shared with the agency at all. The agency's web site allows its visitors to search the ProZ.com directory via the agency's web site.

Of course this translation broker appears to have a great database of serious professional translators - with the added bonus of working for [0.06 € / word]... our good names and services maybe being used falsely and subsequently dragged through the mud.


Yes, the fact that it would appear to visitors of that agency web site that the agency has access to a large number of vetted or qualified translators is one of the advantages of this service for the agency. However, unless your name is mentioned on the agency's web site, your name is not dragged through the mud. And CPN membership does not require a certain minimum rate.

I for one am seriously considering next year's membership if all Proz do is offer my services cheaply, without my permission...


You created a ProZ.com profile page voluntarily. By doing so, you authorised ProZ.com do do certain things with your data. Do you know what those things are? Do you know what you authorised ProZ.com to do with the data that you submitted yourself?


[Edited at 2013-12-30 17:04 GMT]


When you can see the full story about this "broker" who is selling our Proz-endorsed services at a fixed price that suits everyone - let's face it Chinese to English is the same as Swahili to Finish, isn't it? - then maybe you'd be a little more concerned. Via our connection to Proz and their connection with this rather questionable business (which Proz have been aware of for at least 3 months without acting) I don't feel that I'm getting what I paid for.

You have a different point of view from myself - when I pay for a service I am buying something and I don't expect for that something to be any more or any less.....the fact that the Proz small print includes this legal possibility of playing with my data doesn't mean it is morally correct when they claim to be champions for our cause. Nor does it mean they will receive my (and other) membership fees again.

I think most ppl. would remain ignorant of this platform if it hadn't been brought to the fore (not by me but by the ppl. in "translationethics" / linked in), you have to opt out, not opt in!!!!! Try finding the settings page to opt out without following the link?!?!?!?!? If Proz can say "we have 20,000 PCN member translators in this API platform" they can sell it to potential (cough) clients, brokers, agencies.....for more money!


 
Lincoln Hui
Lincoln Hui  Identity Verified
Hong Kong
Local time: 15:25
Member
Chinese to English
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This is not about being personal, this is about facts and reasoning, or lack thereof Dec 30, 2013

Proz are directly or indirectly advocating the service of "0.06€/word unique price for all pairs" - that's my main problem

I have yet to see how you manage to come up with such a...fantastic...assertion.

I never claimed that this BROKER is a Proz API partner -

If not intentional negligence, then poor memory.
Opening post:
- this would appear to contradict the price offered by their "API" partner [A CERTAIN AGENCY IN FRANCE] - 0.06€/WORD BEING THE PRICE PAID BY THE END CLIENT.


Proz have authorised them to use the PCN logo


ProZ has now authorized me to use the PCN logo. And in 1066 I went to the moon with the pope.

Seriously, if you're so outraged at this company, at least make the effort to check out their profile page and see if they're actually registered as a Certified PRO. Given that your LinkedIn link is conveniently open to group members only, and you've clearly stated that ProZ never replied to you queries, your claim that the company is "authorized" to use this logo looks like a fancy of imagination, at best. At worst, you are demonstrating that you will take the claims of a company that you consider to be a sham at face value - a claim which they don't even make, incidentally.

but they are! Proz have authorised them to use the PCN logo, they have a list of PCN members who are willing to work at these rates, Proz were told about the site 3 months (see the linkedin discussion I mentioned at the start.....in fact see and read all of the links I gave at the start, they include the full picture) and have done little to stop the association which in my book means they endorse the association and the rate of 0.06€ / word.

So, assuming all these are true...what does this have to do with being a "Proz API partner"? Better still, what on earth is a "Proz API partner"?

they have a list of PCN members who are willing to work at these rates

So, are you saying that ProZ members are not free to make their own decisions and have to seek ProZ's approval before negotiating with any client or agency? Isn't that called slavery in some quarters of the world?

and have done little to stop the association which in my book means they endorse the association and the rate of 0.06€ / word

This assertion goes against the laws of so many countries that I'm not sure if I should even treat it seriously. How exactly do you expect ProZ to stop them? "Hey pretty please with sugar on top, could you not use our logo"? Difficult and expensive litigation against a company on the other side of the Atlantic when it's virtually impossible to provide evidence of loss in court? By your book, 90% of movie producers endorse movie piracy, because they don't see the time and effort needed to going after every pirate as being worth it.

By the way, if you want to say that ProZ should delete the company's listing on their website: I WOULD be concerned if they did so, because that means I might have my membership purged next time I had a DUI and got my name in the news. Associating ProZ membership with members' off-site activities is a bottomless legal can of worms.

Why I am bothering?!?? if you can't see the wood for the trees then that's your problem.

Trees? This is taking a toothpick and calling it a forest.


 
Lincoln Hui
Lincoln Hui  Identity Verified
Hong Kong
Local time: 15:25
Member
Chinese to English
+ ...
Believe everything you read on the internet. It must be true! Dec 30, 2013

Michal Fabian wrote:

I thought this was obvious, but here goes:

I chose to be included in the ProZ directories. I didn't allow anyone to include me in some Dixit directory (the bikini shop, er, I mean agency, in question).

Moreover, if you're included in this directory (just to clarify: I'm not a Certified PRO, at least not in the ProZ sense, and have no intention to become one, but the point still stands), it is implied that you are ready and willing to work for 0.06 EUR/word. This is 1. not true and 2. pretends to make my rates public, even though they are not published anywhere and no client knows them before they contact me.

You might argue that via ProZ, we are receiving offers constantly that are even below 0.06. That is true, but again, I allowed the clients to contact me via ProZ by signing up to the site and making my profile public. Not so much the case with the other directory.

Which part of "ProZ's API search is identical to the public directory" do you fail to understand?


 
Neil Ashby
Neil Ashby
Spain
Local time: 09:25
Spanish to English
+ ...
TOPIC STARTER
I haven't been stating anything negative about the API - a good idea.... Dec 30, 2013

Samuel Murray wrote:

Samuel Murray wrote:
Neil Ashby, PhD in Chemistry wrote:
Please see the excellent discussion in Linkedin...

The discussion is only visible to LinkedIn members who are also members of the group where this discussion was posted. I have no idea what the agency's name is that you're referring to.

Actually, thanks to the fact that Michal Fabian's most recent post has not yet been hidden at the time that I saw it, I now know which agency you're referring to.

For those who don't know, the offending wording on the web site's home page is:

[Agency] offers you quality translation and proofreading performed by professional and verified translators, translating exclusively towards their mother tongue. Quick and easy thanks to it's intuitive platform, [agency] is able to handle large flows of translations with the ability to integrate our solution via API to your system. Single price: 0,06 € / word into more than 38 languages.

And on the customer registration section's first page, it says:

Human translation...
With [agency] your translation projects are carried out by professionals worldwide.
...certified
[Agency] works with professionals in the ProZ.com Network. All our translators are certified, experimented and verified.
...and localized
All translators employed by us are highly qualified and work exclusively into their native language and therefore translate cultural expressions used in their own country. Your work will be translated in the mother tongue and give the reader a clearer understanding - "Go global, think local!"


(followed by a ProZ.com logo and a CPN logo.)

I don't see anything that would warrant the reaction you had in your original post, so I suspect your gripe is not with the API but with the fact that the agency offers low rates and claim that they use ProZ.com CPN translators. The API itself is not at fault here.

I tested their system a bit but I was unable to get to the screen where my text is assigned to actual translators (or where the ProZ.com directory is actually searched), because their system requires customers to pay in advance.



My gripe is obviously with the endorsement (or apparent endorsement, although they have had 3 months to do something about it - with no results) of such prices and practices. The owner of the company specialises in Brazilian bikinis......not a career linguist. - This link should enlighten you about their practices [http://translationethics.blogspot.com.es/]

Also the fact that PCN members are on such lists as long as they don't actively remove themselves from something they, in the majority of cases, have no knowledge about.

I advise caution wandering around their site - my anti-virus warns me not to enter!


 
Neil Ashby
Neil Ashby
Spain
Local time: 09:25
Spanish to English
+ ...
TOPIC STARTER
Yes, thanks Tom for your constructive criticism Dec 30, 2013

Tom in London wrote:

Neil Ashby, PhD in Chemistry wrote:

.....- BY THE TRANSLATOR'S AND TRULY FOR THE TRANSLATOR'S


But not into English, I hope....


It's Xmas and I'm half-drunk ;@)


 
Neil Ashby
Neil Ashby
Spain
Local time: 09:25
Spanish to English
+ ...
TOPIC STARTER
You realllllly arrrrre missing the point! Dec 30, 2013

Lincoln Hui wrote:

Proz are directly or indirectly advocating the service of "0.06€/word unique price for all pairs" - that's my main problem

I have yet to see how you manage to come up with such a...fantastic...assertion.

The Proz Certified Network symbol appears beside the low price given by this agency, I am part of that network......do you see how this works. Can't you see the endorsement of poor business practices?

I never claimed that this BROKER is a Proz API partner -

If not intentional negligence, then poor memory.
Opening post:
- this would appear to contradict the price offered by their "API" partner [A CERTAIN AGENCY IN FRANCE] - 0.06€/WORD BEING THE PRICE PAID BY THE END CLIENT.

Got me there - poor memory, too many holiday drinks.

Proz have authorised them to use the PCN logo


ProZ has now authorized me to use the PCN logo. And in 1066 I went to the moon with the pope.

Very flippant and sarcastic, great contribution - Neil

Seriously, if you're so outraged at this company, at least make the effort to check out their profile page and see if they're actually registered as a Certified PRO. Given that your LinkedIn link is conveniently open to group members only, and you've clearly stated that ProZ never replied to you queries, your claim that the company is "authorized" to use this logo looks like a fancy of imagination, at best. At worst, you are demonstrating that you will take the claims of a company that you consider to be a sham at face value - a claim which they don't even make, incidentally.
?????????????????? Sorry I don't understand what you are trying to say????????????????? I wasn't aware that the linkedin link was 'closed' - I wouldn't bother with it because I don't think you would find it very interesting! I did visit their website and my antivirus warned me against it!!!!!!!!!!!!!

but they are! Proz have authorised them to use the PCN logo, they have a list of PCN members who are willing to work at these rates, Proz were told about the site 3 months (see the linkedin discussion I mentioned at the start.....in fact see and read all of the links I gave at the start, they include the full picture) and have done little to stop the association which in my book means they endorse the association and the rate of 0.06€ / word.

So, assuming all these are true...what does this have to do with being a "Proz API partner"? Better still, what on earth is a "Proz API partner"?

So you don't know what you are talking about then?

they have a list of PCN members who are willing to work at these rates

So, are you saying that ProZ members are not free to make their own decisions and have to seek ProZ's approval before negotiating with any client or agency? Isn't that called slavery in some quarters of the world?

and have done little to stop the association which in my book means they endorse the association and the rate of 0.06€ / word

This assertion goes against the laws of so many countries that I'm not sure if I should even treat it seriously. How exactly do you expect ProZ to stop them? "Hey pretty please with sugar on top, could you not use our logo"? Difficult and expensive litigation against a company on the other side of the Atlantic when it's virtually impossible to provide evidence of loss in court? By your book, 90% of movie producers endorse movie piracy, because they don't see the time and effort needed to going after every pirate as being worth it.

By the way, if you want to say that ProZ should delete the company's listing on their website: I WOULD be concerned if they did so, because that means I might have my membership purged next time I had a DUI and got my name in the news. Associating ProZ membership with members' off-site activities is a bottomless legal can of worms.

Why I am bothering?!?? if you can't see the wood for the trees then that's your problem.

Trees? This is taking a toothpick and calling it a forest.


Good luck with your life!


 
Michal Fabian
Michal Fabian  Identity Verified
Canada
Local time: 03:25
Dutch to Slovak
+ ...
. Dec 30, 2013

Lincoln Hui wrote:

Which part of "ProZ's API search is identical to the public directory" do you fail to understand?


Well, quite obviously (again), the translators in the directory were not aware (and many still aren't) that they are included in the said directory, very much unlike ProZ. And that this directory might be searched in by the general public. Very much unlike ProZ. So there's your difference.

I guess you wouldn't mind if I put a link to your website on a portal about golden retrievers? Oh, but I already have, three months ago, meant to tell you... Couldn't hurt, could it?
Same thing. But certainly looking forward to your elaborate explanation of how this is not the case.


 
Lincoln Hui
Lincoln Hui  Identity Verified
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Local time: 15:25
Member
Chinese to English
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Facts are unprofessional Dec 30, 2013

Neil Ashby, PhD in Chemistry

The Proz Certified Network symbol appears beside the low price given by this agency, I am part of that network......do you see how this works. Can't you see the endorsement of poor business practices?

No, I am not gullible enough to believe that just because Website A put a logo associated with Entity B on their website, that Entity B automatically endorses Website A and everything associated with it.

FYI, the logos of Paypal, Skrill, Visa, Mastercard, American Express, facebook and twitter also appears on their front page. I am not stupid enough to consider Agency D to be a partner of Paypal, Skrill, Visa, Mastercard, American Express, facebook and twitter.

So you don't know what you are talking about then?

What I am saying is that I have no idea how you come to associate this company with ProZ's API. Nowhere on their website or ProZ's does it say that they are a participant in the ProZ API's closed beta program.

Or is it this way? You saw the sentence in Agency D's slogan, "Agency D is able to handle large flows of translations with the ability to integrate our solution via API to your system", and somehow, somewhere in your mind, you think that Agency D's API refers to ProZ's API?


?????????????????? Sorry I don't understand what you are trying to say????????????????? I wasn't aware that the linkedin link was 'closed' - I wouldn't bother with it because I don't think you would find it very interesting! I did visit their website and my antivirus warned me against it!!!!!!!!!!!!!

Honey, I'm talking about their ProZ profile page.



Michal Fabian

And that this directory might be searched in by the general public. Very much unlike ProZ.

If you are seriously suggesting that ProZ cannot be searched in by the general public, I suggest that you try ProZ's search function while logged out before embarrassing yourself any further.

I will note, however, that ProZ's API cannot be searched in by the general public. Very much unlike ProZ.

[Edited at 2013-12-30 18:52 GMT]


 
Michal Fabian
Michal Fabian  Identity Verified
Canada
Local time: 03:25
Dutch to Slovak
+ ...
one more try, then Dec 30, 2013

Lincoln Hui wrote:

If you are seriously suggesting that ProZ cannot be searched in by the general public, I suggest that you try ProZ's search function while logged out before embarrassing yourself any further.

I will note, however, that ProZ's API cannot be searched in by the general public. Very much unlike ProZ.

[Edited at 2013-12-30 18:52 GMT]


I am not suggesting that at all. Failing to comprehend a point at such grand a scale is indeed quite remarkable.
What I have been saying is that I am aware that the general public can search for my services via ProZ. Many of other users on ProZ, however, are unaware that a French retail has been advertising their services on their site.

I hope you don't mind if I start using your profile pic as my profile pic. After all, this does not suggest that you endorse me in any way and it's half the way away anyway (paraphrasing you).
Yes, I am being ironic, just in case you don't get it.

[Edited at 2013-12-30 19:03 GMT]


 
Ambrose Li
Ambrose Li  Identity Verified
Canada
Local time: 03:25
English
+ ...
price-fixing Dec 30, 2013

Neil Ashby, PhD in Chemistry wrote:

apparently in our industry price-fixing would be illegal although it occurs in every other industry


Maybe it’s just that ProZ is US-based, since as far as I can tell this would indeed be illegal in the US. I know at least one professional association (not in this industry) has actually been ordered by the IRS to stop prohibiting its members from working for $0 because it’s “price-fixing”…


 
Lincoln Hui
Lincoln Hui  Identity Verified
Hong Kong
Local time: 15:25
Member
Chinese to English
+ ...
And? Dec 30, 2013

I am not suggesting that at all. Failing to comprehend a point at such grand a scale is indeed quite remarkable.
What I have been saying is that I am aware that the general public can search for my services via ProZ. Many of other users on ProZ, however, are unaware that a French retail has been advertising their services on their site.

Oh I see, you are suggesting that this agency has a directory consisting of ProZ translators, similiar to ProZ's, that can be searched by the general public?

They don't. Your name will never appear on Agency D's website in any form to potential clients, unless (and probably even if) you choose to do work with them. I thought that was obvious. This company's so-called API has nothing to do with ProZ's own API. So far as I can see, everything that you have been complaining about have been figments of your imagination.

In any case, I still fail to see what this has to do with ProZ or with ProZ's API mentioned in the opening post, which has nothing to do with Agency D.
Agency D "works with professionals in the ProZ.com Network". If all they do is send jobs to translators on ProZ, they can hardly be said to have misrepresented themselves, and it's ludicrous to say that this constitutes an affiliation with ProZ. Probably all major agencies work with some translators on ProZ; are all of them affiliated with ProZ? And how does this lead to the fantastic claim of PROZ OUTSOURCING CPN MEMBERS AT 0.06€ /WORD?

I guess you wouldn't mind if I put a link to your website on a portal about golden retrievers? Oh, but I already have, three months ago, meant to tell you... Couldn't hurt, could it?

I really cannot care less about my website being posted elsewhere; even if I did, it would be incredibly impractical for me to pursue any action other than to say "sweetie please don't". It is an inherent effect of my website being publicly accessible on the internet.

I hope you don't mind if I start using your profile pic as my profile pic. After all, this does not suggest that you endorse me in any way and it's half the way away anyway (paraphrasing you).

In this case, you are doing this on a closed platform and there are clear and simple recourses to deal with that, starting with ProZ's user agreement.

If you're doing it on an external site, there's little I can do that has legal power. But what this reflects badly on is you (Agency D) who are stealing my image, not on me (ProZ) who has had my image stolen. In most legal systems and cultures, if it is clear that identity theft has taken place, the victim of the identity theft is not asked to account for acts committed by the thief, nor is the victim considered an associate of the thief. Maybe things are different in Prague. Maybe they don't have normal laws there.

[Edited at 2013-12-31 06:58 GMT]


 
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