tempo de aprendizagem do usuário user labor

Creator:	Marcelo Gonçalves
Language pair:	Portuguese to English
Discipline:	-
Definition / notes:	...Studies that have attributed 40% or more of the TCO to end-user labor (end-user time spent learning how to use their hardware and software, maintaining there own systems and helping their co-workers) have been accused of being conservative by some, yet an exaggeration by others. We will come back to this debate in a moment.
URL:	http://www.go-eol.com/whitepapers/tco.htm