Glossary entry

English term or phrase:

(line) ticketing

Greek translation:

καταγραφή βλαβών

Added to glossary by Nick Lingris
Jul 8, 2005 06:18
18 yrs ago
English term

3rd line ticketing

English to Greek Other Telecom(munications) mobile
Είναι μια λίστα με τίτλο "db answers" και γράφει σ' ένα σημείο:
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Proposed translations (Greek)
4 +1 καταγραφή βλαβών

Proposed translations

+1
5 hrs
English term (edited): trouble ticketing
Selected

καταγραφή βλαβών

καταγραφή βλαβών 3ης γραμμής

Στον ΟΤΕ χρησιμοποιούν τον όρο καταγραφική διαχείριση βλαβών για το trouble ticketing.

A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most are Web-based and associated with customer relationship management (CRM) environments, such as call centers or e-business Web sites, or with high-level technology environments such as network operations centers (NOCs). A number of companies make software for trouble ticketing, such as NesterSoft's Request Commander. Several other types of software, such as Bluebird include a trouble ticket component. [http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci9277...]

PREGINET Trouble Ticketing System
The PREGINET Trouble Ticketing System (PTTS) is a system used to manage network problems using reliable and faster ways of reporting (SMS,Email or Web), tracking (ticketing), and resolving network problems and customer support matters. [http://noc.asti.dost.gov.ph/ptts/index.php]
Peer comment(s):

agree Vicky Papaprodromou
1 hr
:-}
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4 KudoZ points awarded for this answer. Comment: "Ευχαριστώ, Νίκο"
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