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MultiTerm unable to open termbases
Thread poster: Kathleen Tunney
Kathleen Tunney
Kathleen Tunney
United States
Local time: 15:20
Member (2021)
German to English
Aug 5, 2023

Hello!

My software is Trados Studio 2022 SR1 and MultiTerm 17.0.0.1685.

When I attempt to open any termbase in MultiTerm, the program simply closes. I'm thus unable to use MultiTerm.

Things I've tried: Close and restart program, restart the computer, uninstall and reinstall MultiTerm, and turn off antivirus.

So far, an online search for an answer turns up nothing applicable to my situation.

Can anyone help?

Thank you i... See more
Hello!

My software is Trados Studio 2022 SR1 and MultiTerm 17.0.0.1685.

When I attempt to open any termbase in MultiTerm, the program simply closes. I'm thus unable to use MultiTerm.

Things I've tried: Close and restart program, restart the computer, uninstall and reinstall MultiTerm, and turn off antivirus.

So far, an online search for an answer turns up nothing applicable to my situation.

Can anyone help?

Thank you in advance!
Kathleen ▲ Collapse
 
expressisverbis
expressisverbis
Portugal
Local time: 23:20
Member (2015)
English to Portuguese
+ ...
I would log a support case Aug 5, 2023

Submit a support ticket if none of the solutions you tried worked.

https://www.trados.com/support/log-a-support-case.html

On the other hand, please see Stepan'... See more
Submit a support ticket if none of the solutions you tried worked.

https://www.trados.com/support/log-a-support-case.html

On the other hand, please see Stepan's answer here:

https://www2.proz.com/forum/sdl_trados_support/342832-multiterm_2019_cannot_open_nor_create_any_termbase.html?phpv_redirected=1

[Edited at 2023-08-05 09:24 GMT] ▲ Collapse
 
Kathleen Tunney
Kathleen Tunney
United States
Local time: 15:20
Member (2021)
German to English
TOPIC STARTER
All is well now! Aug 5, 2023

Thank you for your reply, expressisverbis.

While looking at the items under the Help tab in MultiTerm, I noticed there was a choice to check for upgrades. Sure enough, there was Service Release 1. I installed it and now there are no problems.

I will never know why the previous version did not work, but that doesn't matter now.

Thanks again for taking the time to reply!

Kathleen

expressisverbis
Sebastian Witte
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 01:20
English to Russian
Links to Trados and Multiterm updates and upgrades Aug 5, 2023

Kathleen Tunney wrote:
I will never know why the previous version did not work
You will. This is because SR is sort of upgrade, not a mere update. It is like a new piece of software. That is why you need Mutiterm SR1 too. You will have to do the same for Trados SR2 when they release it (if any). You can monitor new updates and upgrades from time to time to make sure that you always have an up-to-date version.

For Trados and Multiterm: https://gateway.sdl.com/apex/communityknowledge?articleName=000012378&fbclid=IwAR0AX9U1tMBhI7ptTJ3KLvyCX6A_dz7nrvJQjiWOgKzLNeGl9mfV241PpqA

For Passolo: https://gateway.sdl.com/apex/communityknowledge?articleName=000006928

expressisverbis
Jaime Oriard
Sebastian Witte
 


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MultiTerm unable to open termbases







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